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Knowledge Base (239)

  1. Automating selecting 'Send on Save' when responding to incidents

    Answer: Environment: Workspace, Incidents, .NET client and BUI Oracle B2C Service Issue: When an agent responds to a customer, they have to manually select 'Send on Save'.  Agents are forgetting to...

  2. Pre-screen Pop in B2C Service Chat

    Answer: Environment: Oracle B2C Service Chat Resolution: The Chat Toast Notification (or pre-screen pop) gives agents quick look at basic customer information so the agent/customer interaction can...

  3. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  4. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  5. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...
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